FreeThink: a blog published by Maxwell PR
Maxwell PR 1600 SE Bybee Blvd., Suite 202 Portland, Oregon 97202

Kitchen07: Taking Your Message On The Road

As an intern at Maxwell PR, I've been learning a lot in the last month watching as our team has been in the throes of planning and executing a number of person-to-person consumer events and promotions. Katja Asara, managing director of Henry V, talked about this kind of interactive and experiential marketing at Kitchen07 and shared the eight secrets for successfully taking your message on the road.

Katja believes that "traditional media as we know it is a dinosaur" and, while we might not go that far, we agree wholeheartedly that these days it's more important than ever for marketers to meet consumers face-to-face.

When executing a mobile marketing campaign, Katja's essential key elements are:

1. Know your audience. What resonates with them? What makes them tick?
2. Have a credibility platform. It's important to lend credibility to your product or brand. This translates to research or celebrity endorsement to support your platform.
3. Creat an umbrella theme. A mobile marketing campaign is part of a larger campaign. It becomes a key part of the marketing message.
4. Build in viral extensions. Find a way to connect with people and get them talking. This gives the campaign longevity.
5. Hook your audience. Draw attention to your campaign. Find something that makes people stop and think.
6. Have a good field staff. Your field staff can range from people from within your company to people selected at random to participate. They help make things happen.
7. Include interactive elements. Get people involved!
8. Provide trial incentives. Give something back to consumers.

It's important to have a story, visual and most of all, it is important to be authentic. People want to be involved and to feel that they can identify with a brand. This is what leaves a lasting impression on consumers.

- Beth



Kitchen07: Branding Through Story

I have to say straight-away that there's no way I'll be able to capture the spirit and enthusiasm of the On Your Feet team in this blog. Gary Hirsch and Julie Huffaker are two of the most engaging and energetic people I've ever met or heard speak at a conference, of any sort, and participating in their session was an inspirational treat.

The general aim of On Your Feet is to help companies figure out what they stand for and how they're gonna get that across - to everyone. But the cool part is the way Gary and Julie (and the rest of the On Your Feet-ers) have figured out how to pry these truth nuggets out of top level execs and help them create actual actionable plans and programs to make sure they know who they are, that what they're doing conveys who they are and that the stuff that contradicts who they say they are doesn't get swept under the rug. Oh, and did I mention that they do it through improvisation? Like, "Whose Line is it Anyway?" improvisation? I told you they were cool...

One of the activities they took our group through went like this:

1) Tell a story of fact about your organization that is often told and says something about who you are as a company.

2) Figure out what it says about who you are as a company.

3) Figure out some examples of things that happen in your organization that are contrary to who you say you are as a company.

4) Think about what you could do in the future to be more who you say you are as a company.

5) Think about what freaks you out about those things and figure out how to do them anyway.


All of the On Your Feet activities are designed to help companies BE more of what they SAY they're about. It sounds pretty simple but I imagine that in multi-national companies with leadership spread far and wide there can be a pretty big disconnect between what you say your company stands for (customer service, efficiency, innovative solutions etc.) and what you're actually doing (putting people on hold, taking forever, doing the same old thing for a billion years).

On Your Feet is onto something and they've developed processes to get people up, talking, laughing and, almost miraculously, hitting the nail on the head.

- Erica



Kitchen 07: Brand Expansion

During Monday's session of Kitchen 07, attendees packed the room to hear stories of brand expansion from Joshua Onysko, the founder and CEO of Pangea Organics, and Shelley Gunton, co-founder and "Top Dog" of Castor & Pollux Pet Works.

Both speakers discussed how to tap into brand equity to expand a product line, including everything from packaging decisions to product information to supply chain management.

Shelley went first, talking about the incredible passion people have for their pets. The audience reacted appropriately when she shared that 56 percent of women love pets more than their spouses, and 94 percent of pet owners believe their cats or dogs understand exactly what they're saying. All quips aside, Castor & Pollux learned that every brand has a story to tell, and when they launched 150 products at the same time (Shelley cautioned no one else to take that on!), they had to recognize that each product has a different story and different attraction to pet owners.


Then, Joshua took the stage, telling his incredible life story of world travel, soul searching and various escapades. After making soap with his mother on the back porch and hearing his friends' calls for more, he realized his true calling. One of his most interesting points was a discussion about how skin care is not just cosmetic - it's food for your face, providing actual nutrition. In fact, he shared how we absorb 87 percent of the products on our face, so we should make sure to use organic! Pangea is also leading the way with regards to "plantable packaging" innovations - the 100 percent post-consumer recycled boxes can actually be planted in the ground and they will grow herbs used in the products.



From premium pet food to pure body care, these speakers engaged the audience with their stories of creativity and authentic brand expansion, culminating in another great Kitchen session.



Kitchen 07:Sustainable Packaging

Gwynne Rogers, LOHAS Director at the Natural Marketing Institute, presented research pertaining to attitudes and perceptions of the general public vs. LOHAS consumers. LOHAS - Lifestyles of Health and Sustainability - refers to both consumers and the marketplace. Though making up only 16% of the population, LOHAS is a $209 Billion industry in the US.

Gwynne noted that when products are promoting themselves as "sustainable," it is important for them to promote the specifics of what that means, as the majority of the population doesn't really know what the term "sustainable" means.

81% of LOHAS consumers want to know what companies are doing to reduce trash. Both LOHAS and general public consumers' top concerns regarding packaging is whether or not it is recyclable and environmentally friendly. However, when it comes to food and beverage products, packaging ranks as the least important factor to consumers (taste being most important).

If a company is thinking about moving towards environmentally-friendly packaging, it's critical to consider the product’s consumer. LOHAS customers are most likely to notice and purchase an item based on its packaging. This is particularly true when it comes to personal care - two-thirds want recycled packaging, much higher than food and beverage.

Gwynne also made a point that in many cases, re-using can be much better than recycling. During their studies, NMI found several unique cases of packaging re-use. The most interesting of these was rinsing out TV dinner containers for future use at picnics.

Many in the audience were interested in finding out more about the best materials to use in e-friendly packaging and resources for securing these and find the difficulty in locating this information to be extremely frustrating. NMI is planning more information on this in future studies.



Kitchen07: Rebels With A Cause

Maxwell PR's Kitchen Conference for values-based businesses kicked off this morning with a welcome from agency founder Jen Maxwell-Muir and a keynote speech by the author of "Creating Consumer Evangelists" and "Citizen Marketers."

Sporting bright red shoes, Ben McConnell's story about a word of mouth marketing experience set the stage for the discussion over the next two days. The first time he wore the red shoes, a stranger walked by and said to the person he was talking to on his wireless phone, "Dude, you would not believe these shoes I'm seeing. I've got to get those!" He asked Ben where he purchased them and instantly made plans to buy some, too, at Nike Town.

Rebels are changing the nature of communications between consumers and brands, McConnell says, and doing it without permission because they want to do it. They - such as the Comcast customer who made the video about the technician who fell asleep on his couch - are creating content about their brand experiences, good and bad.

Like McConnell, we at Maxwell PR urge clients to regularly monitor what people are saying about their companies and products. Search for your brand on YouTube, eBay and social media sites and, if consumers are talking about issues or problems, respond and resolve them. Pay attention to the firecrackers, filters, fanatics and facilitators creating content; their word of mouth power and influence is amazing.

- Vicky Hastings



  This spirited, open forum by Maxwell PR staff members, studio mates and colleagues features people who are, in our opinion, doing the right things to get people talking. You'll see us rave about organizations building communities and rant about those who are missing obvious opportunities. We sprinkle in a little marketing and PR rhetoric from time to time for extra vigor and enthusiasm, and will share observations and insight based on our own experience honing our craft every day.  
 

 

Articles
Recent Posts
Worth reading: